I'd like to thank you for having such an amazing mortgage team. I recently purchased a house using a Prime Lending loan that is very difficult. Amy Neal stayed with me and guided me through every step.
Through the course of around 70 emails and probably double that in phone calls from me Amy always represented your company with a smile and a "can do" attitude. It's hard to put into words what Amy accomplished and how she made me feel throughout the process. She was professional, caring, and perfectly honest. She always answered her telephone.
Being in the new homes industry I have seen many different mortgage companies work in many different ways. Amy was strongly recommended from our lender and never dropped the ball the minute she received it. I settled on time (on a foreclosure with a renovation loan). That amazed me even though I know it shouldn't after working with her throughout the entire process.
I'd like to take a moment and thank you're entire team. When Amy was out for a day, I'd get an update from Kimberly Morrissette who treated me just as professionally. The processors, underwriters, renovations, etc. all made my process one that will keep me referring your team. I'd also like to thank you for putting them all together.
I'm very pleased with the surprisingly low rates Ms. Deaton was able to secure for both of my mortgages. She made the process painless and was more than accomodating of my busy schedule.
Angela Deaton was both professional and personable. My client and I both felt completely comfortable throughout the entire qualification and lending process. In the event that we had a question, Angela was there with an immediate response and answer. She cared about my client and the importance of their first home purchase - and it showed. Another important note, is that the closing was on time - the exception more than the rule in today's economic climate.
Our experience with PrimeLending was exceptional! The process was so smooth and extremely fast, we pinch ourselves daily and can’t believe we are in our new beautiful home! You and your staff were so wonderful to work with, we will tell everyone we know to call you FIRST when they are looking to buy a home! Thank you so much for helping us to make this a reality, we wish you all the very best!
